How We Protect Your Data

Fraus processes information about how employees respond to simulated attacks, complete training and interact with security tools. This page explains what personal data we process, where it is stored, how it is protected and what rights employees and customers have. It is written for CISOs, data protection officers, legal and procurement teams in the UAE, the wider GCC and beyond.

Dubai

Headquartered in the UAE, Built for GCC Data Sovereignty

ISO 27001

Certified ISMS, UAE IA Compliant, Aligned With NIST CSF

36 - 48 h

Customer Notification After a Personal Data Breach

12 weeks

Retention of Simulation Mail Logs Before Deletion

Where Your Data Lives

In most cases the customer is the data controller and Fraus is the processor, acting only on the customer’s documented instructions.

Cloud, UAE or GCC

Customer data is stored on servers in the UAE or the GCC.

Includes:

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Subprocessors with data centers in the UAE or the GCC preferred

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Separation of customer data, encryption, access control, logging and monitoring

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Secure deletion in line with the DIN 66399 standard

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ISO/IEC 27001 and UAE IA aligned controls

Default

EU Hosting

Available on request for organizations that need data to stay in the European Union.

Includes:

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Same platform and the same controls

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Vetted subprocessors only

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Cross-border transfer assessment on request

On-Premise

The platform and all customer data run inside your own infrastructure.

Includes:

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Nothing leaves your environment

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Your identity provider and your network

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Full control over retention and deletion

What We Process, and Which Product Uses It

We collect only what each feature needs, for the purposes described here and in the data processing agreement.

01

Directory Data

Name, work email, department, role, manager, location and preferred language (Arabic or English), synced from your directory to create accounts, target simulations, assign training and group results.

02

Simulation Results

Whether a simulated email was opened, a link clicked, a QR code scanned, data entered or the email reported, plus timestamp, device type and browser. Generated by Whitebait, Graybait and Blackbait, with templates from Dolus AI Studio. Mail logs are deleted after 12 weeks.

03

Training Records

Training assignments, completions and quiz scores from Codex, policy acknowledgements with timestamps, and reports of suspicious messages made through the report button or the Teams App.

04

Human Risk Profiles

Risk scores, grades and trends calculated by Odin, behavioral indicators such as which types of lure an employee tends to fall for, and security signals only from the integrations you enable. Used solely to deliver the service to you.

05

AI Agent Actions

AI agents in Odin choose simulations, assign training and recommend or take follow-up actions. Every action is logged and visible to your administrators. You set the mode: off, supervised with approval, or unsupervised. Higher-stakes actions always need approval.

06

Activity Logs

Administrator activity is recorded in an audit log. Server logs are kept for 12 weeks to 12 months for technical and security purposes. Enterprise single sign-on means Fraus never stores employee passwords.

Laws and Standards We Work To

Fraus processes personal data in line with UAE data protection law and recognized international standards.

Federal Decree-Law No. 45 of 2021

UAE Personal Data Protection Law

The federal PDPL, overseen by the UAE Data Office. Our baseline for every customer in the UAE.

DIFC Law No. 5 of 2020

DIFC Data Protection Law

For customers established in the Dubai International Financial Centre.

ADGM Data Protection Regulations 2021

ADGM Data Protection

For customers established in Abu Dhabi Global Market.

ISO/IEC 27001

Certified Information Security Management System

Independently certified ISMS covering the platform and the organization behind it.

UAE Information Assurance Regulation

UAE IA Compliant

Controls aligned with the UAE IA Regulation. Compliance evidence is available on request.

NIST Cybersecurity Framework

Aligned With NIST CSF

Identify, protect, detect, respond and recover: the structure behind our security program.

Privacy by Design, in Practice

Data protection is considered from the first design stage of every feature.

Privacy by Design and by Default

What every feature ships with, before a customer changes a single setting.

How it works:

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Data minimization: we collect only what each feature needs

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Purpose limitation: processing stays within this page and the DPA

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New features ship with the most privacy-protective settings switched on

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Optional data, such as extra directory attributes or security signals, only when you opt in

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Leadership reports can be shown in aggregate, without naming individuals

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Everyone at Fraus who may handle customer data is bound by confidentiality, trained regularly and given access only where their role requires it

Service Providers and AI Models

We use subprocessors, including AI model providers, only when they offer a better or safer solution than we can build ourselves, and only after a legal and security review.

Our rules:

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Providers that process data in the UAE or the GCC are preferred

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Every subprocessor is bound by a data processing agreement at least as strict as ours

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Customer data is never used to train AI models shared with other customers

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A current subprocessor list, including AI providers and processing locations, is available on request

Security, Incidents and Your Rights

ISO/IEC 27001 · UAE IA · DIN 66399

Data Security

Technical and organizational measures aligned with ISO/IEC 27001 and the UAE Information Assurance Regulation: access control, encryption, logging and monitoring, separation of customer data, incident response and business continuity. Personal data is deleted at the end of its retention period in line with DIN 66399. Details are in our Security and Trust Whitepaper, available on request.

Documented Incident Response

Breach Notification

If we become aware of a personal data breach affecting customer data, we inform the affected customer within 36 to 48 hours, with the information needed to meet obligations to regulators such as the UAE Data Office, the DIFC Commissioner of Data Protection or the ADGM Office of Data Protection.

Access · Correction · Deletion · Objection

Data Subject Rights

Employees can access, correct and request deletion of their personal data, and object to certain processing. Where Fraus is the processor, we forward requests to the customer and help them respond. Where Fraus is the controller, our Data Protection Officer handles them within the time the applicable law requires.

Contact and Documents

Questions about personal data, this page or the agreements behind it go to the people below.

Privacy and Data Protection Officer

Questions about personal data, this page or the data processing agreement.

security@fraus.ai

Security

Report a security concern or request our security documentation.

security@fraus.ai

Documents Available on Request

Internal security documents are not shared, but we can confirm the measures we have in place.

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Data processing agreement

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ISO/IEC 27001 certificate

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UAE IA compliance evidence

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Security and Trust Whitepaper

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Subprocessor list, including AI model providers and processing locations

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Cross-border transfer assessment, where relevant